Virtual doctor visits:
E-visits offered 24/7

Get expert care quickly without an appointment

What is an e-visit? Advice without a trip to the doctor’s office

Have an anytime e-visit by answering a few questions. You can also share any pictures you think would be helpful. This is done through secure messaging and you don’t need to see a doctor.

You’ll get a reply the same day or next. The doctor will answer your questions and provide a care plan. Or they may send you follow-up questions.

The benefits of an e-visit:

  • There’s no driving or extra time off work
  • You get care that’s for common problems such as the flu, allergies, and infections
  • You can have medicines sent your pharmacy


What’s the cost of an e-visit

Medicare and most private insurance providers cover this visit at little-to-no-cost to patients after standard copays and deductibles are met.

If you have any questions about your coverage, please contact your health care insurance provider. If your insurance does not cover this service, or if you do not have heath care insurance, you will be responsible for the entire $39 fee. If you do not complete the e-visit, or are redirected to a clinic or video visit, you will not be charged.

How e-visits work
E-visits use MyChart. If you haven’t already, sign up for a MyChart account.
Follow these simple steps:
Step 1
Sign into your MyChart account with your computer, smartphone, or tablet

Step 2
Select “E-Visit” from the Menu or from the Message Center

Step 3
Fill out the questions about your health problem

Step 4
Enter payment information, confirm the details of your e-visits, and click submit

Step 5
A doctor will go over your questions and provide a care plan or message you through MyChart. This will happen in 24 hours or less.


E-visits can care for:

  • Cough, cold, and flu
  • Rash
  • Sinus pain
  • Nausea or diarrhea
  • Pink eye
  • Urinary problems
  • Vaginal discharge or irritation
  • Anxiety and depression
  • Seasonal allergies
Personalized care built around you
As Optum, we help make health care better for everyone.

Insurance friendly

We accept a wide range of health plans.

Quality doctors

With each visit, you’ll feel listened to and cared for.

Care within reach

Clinics are close to where you live and work.

Focused on you

Care personalized to help you live your healthiest life.

Got symptoms? Get care advice now

Just answer a few questions about your symptoms and get personalized care options within minutes. Try it 24/7 by selecting Symptom Smart in MyChart.
Interested in our virtual care choices?
Sign up for MyChart and virtual care.